Disney has a very unique and stellar customer service program. Entering the dining room was a bit underwhelming. 6.8. okay. Disney didn't deliver on this one. Don't turn up without a reservation though. Get quick answers from Be Our Guest Restaurant staff and past visitors. Times and conditions change so rapidly that we must keep our aim constantly focused on the future. The salad was delicious. As long as you turn up a few minutes before your reservation you should be fine. Although the food is ok our service was really not good which makes me so sad to say for Disney. I loved pistachio mousse with candy pearls all in a white chocolate teacup. For almost $200 with the tax... We just had water. They were just added back and not on the menu. 72) or a common purpose (pg. Not many choices. Each bedroom contains 2 single beds. Sand in scallops. The intense focus, effort, and extent that Disney goes to giving the best customers' experience is truly amazing. The west wing is where it's at for me. I started reading this but got so tired of the Disney success story with every chapter that I went into skim to light reading mode. The book outlines the approach Disney used to create it legendary customer service but does so in such a way to make it very adaptable for any organization. We rank these hotels, restaurants, and attractions by balancing reviews from our members with how close they are to this location. 5 min read. 43). Other than the Beast walking around every 30 minutes, would be hard pressed to think this was a special dining experience. The author only lightly skimmed the topics and often the sections ended abruptly, just when I thought I was really going to get some great information. Save your money. It had too much Disney history and not enough practical advice on emulating Disney's customer service in your business. It’s literally just some guy going on and on about how great Disney is, and in what I read, he had not yet given one piece of advice to the reader. Any organization serious about quality improvement. Definitely recommend if you need a good business book to read!! Additionally, it was just boring. to go, you will be eating slot of quick service, some of which is still overpriced. I really like how they provide a dessert sampler because it is hard to choose from such great options! Was looking forward to a great experience at Be Our Guest Restaurant at Disney I highly recommend. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Be Our Guest Restaurant, Orlando: See 10,499 unbiased reviews of Be Our Guest Restaurant, rated 4 of 5 on Tripadvisor and ranked #477 of 3,649 restaurants in Orlando. At times, it feels more like the Disney story than a manual for other companies. Save your money. Goodreads helps you keep track of books you want to read. Be the first to ask a question about Be Our Guest. The presentation was nice but the food...was cold. “From our earliest days, education has been a hallmark of our company. It is such a cool experience to get to meet the Beast in his study too. Most interacting area to me. 72) or a common purpose (pg. Confusion at check in. However I must confess that this book only makes sense if you have visited any of the Disney Parks before reading it. If you get nothing out of this book you're not trying. Go! The bad: although it's a solid book on dealing with customers straight from the Disney factory, sometimes it's lackluster. For example, Toys "R" Us is held up as an example of a company that put greater effort on customer service after participating in Disney seminars. 8 Reviews . Nasty stale bread. 0 Reviews . Be Our Guest, Sunderland: See 36 unbiased reviews of Be Our Guest, rated 4.5 of 5, and one of 412 Sunderland restaurants on Tripadvisor. The onion soup is good and they used to have a good croque monsieur on the menu, though...I don't see that online now.More. The trick is finding managers who can execute them consistently and who can find and motivate employees to follow them. Three of my favorite tools that were mentioned were (1) the distribution of a regular staff newspaper for communication and customer service purposes, (2) the integration matrix used to identify intersections of company mission and delivery systems, and (3) the use of storyboard to outline and communicate new ideas and etc. but the green beans were crunchy, not cooked. I thought the castle was beautiful, the atmosphere was magical, and the food was delicious, probably the best I had at any Disney restaurant. Just make the cast members aware of any issues. Here’s how it went. I love everything about Disney, am fascinated with their operations and was excited to read this book. All the magic here, thanks to Kent!!! 3) and develops its staff (ch. As a former Cast Member who was also part of the Disney University, I really enjoyed this book. Are you sure you want to delete this answer? Key points: Inside are some shining examples of how Disney is the best in the industry at what they do. That's the Disney's magic. Highly recommend. The salad was good, the artisan cheese was very small portion.
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