A problem statement is a clear concise description of the issue(s) that need(s) to be addressed by a problem solving team. “I realise that this situation is difficult, but let’s try and find a solution.” Coming at the top of our list, … Use a customer problem statement to ensure your team is addressing a real customer need or problem at each stage of a project. 1. Statement of the problem Customer satisfaction is one of the most important issues concerning business organizations of all types, which is justified by the customer orientation Philosophy and the main principles of continuous improvement of modern enterprises. A problem statement addresses an area that has gone wrong. Customer Problem Statements are created by following the process in the steps below: The Customer Problem Statement is a critical component of a project’s statement of purpose. This statement is poorly-written because it mentions your product and does not elaborate on a challenge that your customers are facing. Add ideas, digitize sticky notes, and leave comments on the go with Miro mobile app. When it comes to templates for creating Customer Problem Statements, most teams create a single sentence or statement that highlights the specific customer problem they will address as part of their project. A good example of a problem statement may be The problem of customers smoking in our rooms affects other customers, who don’t appreciate the smoke and smell, and our housekeeping staff, who spend significantly more time cleaning smoking rooms versus nonsmoking ones, the impact of which is low customer satisfaction, reduced occupancy rates, and increased cleaning costs. Online Business Processes & Best Practices Tools & Templates. Help your team quiet the chaos and focus on what really matters. Call center: The assessment call is too complex, time consuming and administratively heavy, resulting in a diminished experience for the client as well as the staff member performing the work.Question 2: Why is it a problem? Get started with this template right now. Think about limitations your potential customers may have. Our digital platform goes far beyond other software tools by including progress dashboards, data integration from existing documents or other software, elegant intuitive designs, and full access on any desktop or mobile device. When you use the Customer Problem Statement, you’re thinking about your customer’s thoughts and feelings, which increases your likelihood of creating something they will find valuable. This makes it easier to come up with metrics you can use to track your progress. A Customer Problem Statement is a detailed description of an issue that needs to be addressed by a problem-solving team.It is written to focus the team at the beginning, keep the team on track during the innovation project, and to confirm that the team delivered an appropriate solution that addresses a real customer need at the end of the project. Additionally, problem statements help teams align their efforts around a common goal, clearly define what that goal is, and feel invested in achieving it. Manufacturer: Window frames and parts are ending up in the assembly department missing required weep holes or slots. Instead, it hones in on a challenge that your customers are facing and elaborates the problem. A problem statement expresses the words that will be used to keep the effort focused and it should represent a solveable problem. By contrast, this statement is well-written. Focus your team’s attention on a customer’s experience. 1.2. Save time by using our pre-made Customer Problem Statement template instead of creating your own from scratch. Articulate the status quo. A Customer Problem Statement is a detailed description of an issue that needs to be addressed by a problem-solving team. Interactive tools & templates from industry experts connect plans, processes, people, projects and progress dashboards for breakthroughs in strategy, innovation, change management, human resources, project management, operations, software development and more. By contrast, this statement is well-written. It does not mention your product or service. “Customers find it cumbersome to carry their textbooks around and risk forgetting their textbooks when they need to bring them to class.”. Miro enables you to engage co-located and remote teams on a virtual whiteboard, without constraints. A well-articulated Customer Problem statement is important because it helps you and your team wrap your heads around the problem you’re solving and empathize with potential customers. How to Write a Problem Statement. “Customers find it cumbersome to carry their textbooks around and risk forgetting their textbooks when they need to bring them to class.”. Learn more about upBOARD’s library of other innovation management online best practice tools and templates, including: 70-20-10 Rule, Agile Innovation Process, Brainstorming, Business Case Development, Business Model Canvas, Concept Development, Concept Screening, Concept Testing, Context Canvas, Crossing the Chasm, Crowdsourcing, Customer Empathy Map, Customer Problem Statements, Design Thinking, Disruptive Innovation, Empathy Interviews, Ethnographic Research, Experiment Canvas, Innovation Funnel Management Process, Innovation Horizons Model, Innovation Matrix, Innovation Roadmap, Jobs to be Done, Lean Startup, Listening Hats, Minimum Viable Product, Open Innovation Process, Outcome Driven Innovation, Painstorming, Phases & Gates, Rapid Prototyping, Saturate and Group, SCAMPER, S-Curve Mapping, Stage Gate Process, Startup Innovation Management, Technology Life Cycle, Technology Scouting, Teece’s Win-Lose Innovation Model, Value Proposition Canvas and White Space Innovation. Is it Learned or Hard Wired? In writing one, you must discuss what the problem is, why it’s a problem in the first place, and how you propose it should be fixed. While it tells you why your product is convenient, it does not situate your product as a disruption to the status quo. 2. The truth about Creativity & Innovation. It does not mention your product or service. Collaborate in real time to identify what you can improve in your processes. Need to share your Customer Problem Statement template with others? It is written to focus the team at the beginning, keep the team on track during the innovation project, and to confirm that the team delivered an appropriate solution that addresses a real customer need at the end of the project. Welcome to the No-Code Software Revolution, Lean Startup’s Latest Tool for “Innovation Accounting”, The Business Consulting Industry is Booming, and it’s about to be Disrupted, 6 Ways to Create Innovation Culture with Virtual Tools, This Key Performance Indicator (KPI) Template Drives Business Success, How Coronavirus is Disrupting the $250 Billion Consulting Sector. Invite your team members to collaborate on your new Customer Problem Statement template. 6+ Problem Statement Examples & Samples in PDF Statements are opinions, comments, or messages that can be conveyed either directly or indirectly by verbal or nonverbal means. In other words, whatever one writes, says, or even does can be regarded as a simple statement . Provide measurable outcomes. Remember, that’s what you’re trying to disrupt. Take a look at these four effective problem statement examples to better understand how you can write a great problem statement of your own, whether for a school project or business proposal. Customer is an individual or business that purchases the goods or services produced by a business. upBOARD’s online business processes & best practices get teams instantly focused and collaborating faster. You’re focusing on the problem, not the solution. If you don’t have a good idea of the problem before you start building, you might find yourself solving the problem incorrectly, or solving a different one entirely.